Help customers and employees find answers and complete simple actions through conversation.
Customers ask the same questions again and again, while employees hunt for answers across scattered documents. An assistant can become a convenient entry point to the right information and simple actions. The key is to define what it should answer, which sources it draws data from and when it hands the conversation to a person. We work with external support services and with your team's internal tools.
We design the conversation flows and connect your knowledge base and the systems you need. We build assistants for a web interface or Telegram, depending on your audience. We set access limits, behavior for unknown requests and confirmation of important actions. We test the answers on realistic examples, including incomplete and ambiguous requests.
You get an assistant with defined capabilities and a clear process for updating its knowledge. The Sponge Digital team can connect it with your product, integrations and ongoing support. Before we start, we agree on quality criteria and how your specialists will take part. Send us sample questions and the sources of the answers. We will pick the first use case worth launching and testing.
